Returns & Refunds

All sales are final.

Kelly's Authentic Boutique will accept refund where the item is not as described but we do not accept refunds where the reason is for change of mind. If an item is found to be non authentic by a third party authenticators, we will also refund the item fully under our lifetime authenticity guarantee. We will cover the cost of your returns under these circumstances. 

The item(s) must be received back in the same condition it was received in.
All tags and labels must be intact, and the item should not show signs of wear/additional wear. Should the returns label be removed this will void the refund policy. 

The claim to refund for an item not as described must be within five days of receiving the item. To initiate a refund please email us at kellysauthenticboutique@gmail.com. Where the item is proven to be not authentic, we will honour it for life, the seven days does not apply.

Returns can take up to 5 working days to process from when we receive them as they go through our authentication process.

*Please note that watches and jewelries are not eligible for returns.