Please note that shipping to the US and Puerto Rico is currently delayed due to newly implemented tariffs by the Trump administration. Please email us at hello@kellysauthenticboutique.com to find out estimated shipping time. Orders are shipped via DHL Express with Signature on Delivery.
Currently, we ship within Australia, United States of America, United Kingdom, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru and various countries within the European Union.
Processing Time - For Australia
For local customers, our Click & Collect service is available and typically ready within 4 hours (this excludes weekends, public holidays, and days we are closed). If you'd like to arrange a pickup, simply choose the "Pick Up" option at checkout, or feel free to reach out to us via email or social media.
All items are shipped via our trusted partner Australia Post. We usually ship orders the same day if placed before 12 PM, or the next business day (except weekends and public holidays).
For Australia, we offerย COMPLIMENTARYย FREE EXPRESS SHIPPING with Signature on delivery. Below is theย estimated delivery times for different states and territories (for metro areas):
- Same state - up to 2 business days
- Interstate (to ACT, NSW, South Australia, VIC) - up to 2 business daysย
- Interstate (Western Australia, Tasmania) - up to 4 business days
- Interstate (to Northern Territory) - up to 5 business daysย
ย *For rural areas, please visitย Australia Post websiteย to calculate the delivery time for your Express Post item.ย
Processing Time - For Other Countries
For all international shipping, the shipping costs are calculated based on the products dimensions and weight based on DHL shipping rates. This is calculated upon checkout.
We offer international shipping to most countries. However, there are some locations we are unable to ship to. In such instances, we may email you to ask if you would still like to proceed with the order with additional shipping fee.ย Items shipping to anywhere else in the world will arrive within 7-10 workings days, subject to any required customs clearance.ย
*Please note, shipping times are based on the time from dispatched and are intended to be indicative only. Kelly's Authentic Boutique is not responsible for circumstances beyond its control such as delays in clearing customs, payment approval and other such matters.
Please be advised we are unable to deliver to PO BOX addresses of any kind as the couriers we use require a signature to confirm delivery.
If you refuse a shipment from Kelly's Authentic Boutique or do not take necessary steps to retrieve your shipment after we have attempted delivery at your nominated shipping address you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Kelly's Authentic Boutique. This amount will be deducted from your refund.
Exchange
We do not offer exchanges at this time. All sales are final.
*Most parcels are arriving on time, but delays may be experienced during peak hours including New Year, Easter and Christmas period.ย We're working hard toย deliver the product to you as soon as possible. Thanks for your understanding!
